client login
Username
Remember Me
Forgot Password
Password
CATEGORIES
 
Local Media Blog [ 905 ]  RSS ATOM


Blog Home

Contact Kelsey

Bookmark this page



SEARCH
 


previous month  MARCH 2006  next month
s m t w t f s
4
18
19
23
24 25
26 27 28 29 30 31


BLOG ARCHIVE
 
RSS ATOM  Full archive
 
current month



RECENT ENTRIES
 
 
RSS ATOM


BLOGGERS
 
admin [ 0 ]  RSS ATOM
Carlotta Mast [ 0 ]  RSS ATOM
Greg Sterling [ 745 ]  RSS ATOM
John Kelsey [ 52 ]  RSS ATOM
Matt Booth [ 0 ]  RSS ATOM
Mike Boland [ 80 ]  RSS ATOM
Neal Polachek [ 27 ]  RSS ATOM


COUNTER
 
Visitors    355749
Online users 27
 



Mar 3 2006
Friday Festival of News
And away we go ...

In the most recent installment of their ongoing small business research, Wells Fargo and Gallup found (no surprises here) that small businesses preferred free word-of-mouth referrals and rated them more effective than paid advertising. (This is effectively what many of the "social networking" sites seek to offer.) Simultaneously, however, the survey also found that 57% of respondents expected to be advertising online over the next two years (up from 49% now). The survey found that of the 55% of SMEs that advertised in 2005, 67% of that group did so in a newspaper or local magazine. One of the problems here is that the release doesn't define "small business." I suspect that the definition extends to well beyond 99 employees. TKG research does not reflect that 49% of SMEs are spending money online. Instead it is closer to 15%, but we define "small business" as fewer than 100 employees.

According to this piece in MediaPost (reg. req'd) research firm Outsell found that online shoppers turn primarily to search engines and portals as a starting point in their research. Here's the data:

  • 58% Google, Yahoo!, MSN or AOL
  • 44% "online shopping sites"
  • 29% magazines
  • 23% word of mouth
  • 22% print newspapers
  • 14% TV (this is mysterious)
  • 8% online newspapers (generally bad user experience here)
  • 4% radio (again mysterious)
Directories were strangely absent. And without seeing the report or primary data it's hard to be clear on the significance of these findings except for the powerful influence of the major search/portal brands on shopping behavior. What people need to start getting at more clearly now is the relationship of these sources to one another in the entire "purchase cycle."

MTV parent Viacom plans to enter the "social networking" world in order to compete with News Corp.'s MySpace (per this Reuters article). The article quotes Viacom executives implying they'll make an acquisition this year. While social networking has been a stand-alone segment it's ultimately just a layer in a broader application. Perhaps there's hope for a Friendster acquisition yet.

Per John Battelle's blog, the Washington Post has teamed with Yahoo! (the N.Y. Times did the same thing with LookSmart's Furl) to offer del.icio.us's tagging and community features to users as a way to save, organize and share content. Here's the release. Definitely a nice feature to add, but it's not quite as broad as the TimesSelect's tool, which allows articles from across the Web (not just the site) to be saved.

Om Malik posts about how the mobile industry doesn't understand consumers and what they want from phones, citing research data.

More marketers are getting a clue and trying to launch integrated campaigns that use traditional media for branding and send people online for more information or to further the branding experience. Examples include a new TV campaign by Cars.com (reported in MediaPost) and new MasterCard and American Express campaigns to debut during the Oscars.

Also per Battelle ... he points to a CNET story about Google's analyst day. Of interest to me is the statement: "Google Local is now the No. 3 site for classifieds." I wasn't there so I don't know the conext for that statement. I am unaware, however, of many people doing classified lookups (Jobs, Cars, Real Estate, Private Party merchandise) on Google Local. One could argue that Google Local should expand into classified listings and arguably has some listings that might be considered "classifieds" in a broad definition of the term. But I'm quite confused by the statement. Here is the October 2005 comScore traffic data on top classifieds sites:
  1. Craigslist.org
  2. Trader Publishing Company
  3. Cars.com
  4. Apartments.com
  5. Abracat Property
Finally, here's a Reuters story on ad execs' frustrations with growing media fragmentation and the complexity of now reaching audiences. That's the essential theme of this year's Drilling Down on Local event: Consumers have more devices, choices and control than ever, how do marketers and businesses respond?

Whew! Have a good weekend.
Blog: Local Media Blog
 
posted by  Greg Sterling at  15:10 | permalink | comments [1] | trackbacks [1]



Mar 3 2006
Ingenio's Ether
A couple of sites are reporting on the beta launch of Ingenio's Ether. It's essentially a billing and payments infrastructure with scheduling and phone number provisioning. It allows anyone who sells advice/expertise to do so remotely over the phone using the system.

Ether takes the "negotiation" out of the process for sellers, which is a subtle but key element of the system. A seller sets a price and the buyer can accept or decline to pursue. The system uses 888 numbers (with unique extensions) to protect the seller's privacy. Ingenio sees Ether benefiting segments such as legal and financial professionals, therapists/coaches, accountants, computer support, authors/subject matter experts, etc.

SiliconBeat and other sites argue that the functionality isn't new. But I think the company has put together a nice suite of tools and services that essentially "e-commerce" enable certain kinds of service businesses. Ingenio isn't doing any marketing on behalf of the individual would-be users/sellers. It's up to the individuals to do that. The company instead envisions this as a module on a blog or Web site that helps manage a consulting relationship between a buyer and seller. Here's how it works.

There's some complexity in the process of connecting the calls � in circumstances when the expert is unavailable or doesn't want to accept the call � that will need to be tested and probably refined. Ingenio gets a percentage cut of the total value of the transaction. But, presumably, that's not a problem because this would all be incremental revenue for the provider/seller.

A very interesting thing about this is that it takes local service businesses and potentially extends their reach to a national audience. There might be some issues where a caller from state A contacts a seller/expert in state B and there are regulations governing the seller (think law or psychotherapy). But how all that plays out remains to be seen.

The service, built on Ingenio's patents and telephony infrastructure, is part of a larger phenomenon of using VoIP/telephony to provide leads or real-time connections between buyers and sellers via the Internet. Right now Ingenio is keeping PPCall and Ether separate. But there might be some synergy between the products going forward.
Blog: Local Media Blog
 
posted by  Greg Sterling at  12:39 | permalink | comments [0] | trackbacks [3]



Mar 2 2006
Local Search Performance and Google Click-to-Call
I moderated two panels on local at SES this morning. Both were very interesting and took slightly different perspectives on Local Search. Both had tactical aspects and we were lucky to have an advertiser in the room that was part of the Google click-to-call beta test (more on that in a moment).

Patricia Hursh, president and founder of SmartSearch Marketing, was one of the panelists on the first panel and she presented an interesting case study on a national client (an ISP) that wanted to target regionally on Google. Her agency ran three campaigns. One was purely national; the second was "national" but used place name keywords and other geographic modifiers; the third campaign used no geographic keywords but relied on Google's IP targeting AdWords product.

The true national campaign performed the worst of the three. The "local keywords" national campaign performed better in terms of clicks (CTRs), but was more expensive than the national campaign. The "IP-targeting" campaign had the highest CTR and turned out to be the least expensive as well on a per-click basis.

She argued, however, that these three campaigns were not mutually exclusive because they each caught prospects/consumers that the others did not and because Google figures out which ad to serve depending on the query. There was also the branding value of the national campaign versus the more "direct response" quality of the local campaign. So in this case national and local ads could serve different potential objectives.

We talk about the higher CTRs and the more qualified nature of consumers who click on local/geotargeted ads. Sometimes I feel like I'm in an echo chamber so it's gratifying to see real-world examples from those "in the trenches" that validate these hypotheses.

Now to the Google click-to-call beta advertiser, who emerged during the second panel and is in the hotel industry. We didn't get into detail on the program but he characterized the performance as "great." Panelist Jake Baillie, president of TrueLocal, wondered aloud whether the performance of the product was affected in any way by the absence of competition. The marketer said he didn't think that accounted for it. But he did say that he thought the presence of the call option motivated consumers to go directly to the hotel rather than continuing to click around. It provided an immediacy for the consumer that made it correspondingly quite effective for the advertiser.

I made the comment that the presence of the call option had the potential effect of moving the consumer along the buying cycle more quickly. I'm going to follow up with him to learn more.
Blog: Local Media Blog
 
posted by  Greg Sterling at  14:00 | permalink | comments [0] | trackbacks [0]



Mar 2 2006
Broadband Growth in 2005
Broadband numbers were up in 2005, according to Leichtman Research Group, and reported by Om Malik. We'll get into this further in an upcoming advisory on triple- and quad-play offerings of cable and telecom providers. We'll also hold a related session at the upcoming Drilling Down on Local conference. Hope to see you there:

The Broadband Juggernaut: Slowing Down or Speeding Up?
High-speed Internet access is the backbone of the new consumer paradigm. It took a decade for broadband to reach �critical mass� in the U.S. Now we are witnessing the disruptive effects for traditional media and potentially for some newer technologies as well. While some predict broadband is slowing, others believe competition and new initiatives (e.g., municipal Wi-Fi) and technologies could drive high-speed access to nearly 100 percent penetration in the next several years. Which version of the future is correct? This panel will debate the potential scenarios and look outside the U.S. to higher-speed markets to see what the future might hold.
Blog: Local Media Blog
 
posted by  Mike Boland at  13:35 | permalink | comments [0] | trackbacks [0]



Mar 2 2006
LocalConnect Launches
Search Engine Journal reports on a new product from Local.com that is basically a branded search engine that publishers can plant on their sites. This eliminates the need for publishers to invest in the development of search functionality on their sites, and it integrates Local.com advertisers with publishers' ad listings. It could be an attractive tool for any local site or blog publisher that wants to integrate a paid local search advertising. We'll write more on this later.
Blog: Local Media Blog
 
posted by  Mike Boland at  13:15 | permalink | comments [1] | trackbacks [0]



Mar 2 2006
InfoSpace Interview
PaidContent has an interesting interview with Jim Voelker, CEO of InfoSpace. It covers among other things the company's merging of its search and directory and mobile divisions. Read it here and listen to it here.
Blog: Local Media Blog
 
posted by  Mike Boland at  12:47 | permalink | comments [0] | trackbacks [1]



Mar 2 2006
Viacom Gets Social
An addendum to the previous post: If the social networking space is indeed saturated, it just got a little more so. Viacom has announced it could launch what seems like a "me too" social network this year that will target young people.

In doing this, the company can leverage other assets in its media empire such as MTV and have a natural advantage in appealing to younger generations (at least more so than one might think Fox could). But it could be a day late.

Read about it here.
Blog: Local Media Blog
 
posted by  Mike Boland at  12:38 | permalink | comments [0] | trackbacks [0]



Mar 2 2006
Social Networking Bubble?
Despite the perceived success of MySpace, there are skeptics of social networking business models. BusinessWeek brings up the possibility that we�re in a social networking bubble that is reaching saturation while ad models remain somewhat shaky.

From the article:

For many sites, the challenge begins with persuading advertisers that their investment will be rewarded with sufficient views by users. What's more, with so many social networks vying for attention, retaining users can be problematic. Amid these difficulties, some observers anticipate a brighter future for smaller niche networks that bring together users with common interests.

Chris Charron, a vice-president at Forrester Research, says some advertisers aren't all that interested in social networks. User-generated content, which dominates these sites, is a tough sell to companies that can't control the material with which their brand is associated. That's all the more the case when content is racy, as personal profiles often are.


Though the page view and retention issues may not apply to MySpace (yet), the site�s average user age is 18 and it largely appeals to a teenage demographic that can be somewhat fickle and swayed easily by effective viral marketing:

... members have little loyalty to any given social network and will switch if something better comes along, or when pals jump ship, the article says.

This statement has some truth but forgets the fact that social networks do have some degree of stickiness, as users have a sunken time investment in having set up their personal, pages, preferences and networks among which their username and other attributes are known by their friends. In other words, the name of the game for competitors of MySpace � such as the newly launched Tagged � is not to attract each user away from MySpace, but to attract a critical mass of networked users that will create a domino effect of others that will follow. It is after all a social network.

The article brings up the potential of more niche-oriented networks such as TripConnect, which brings social networking and user-generated content to the travel vertical. The business case here is that it is easier to attract advertising and easier to contextualize it around user conversations:

Raj Kapoor, a managing director at Mayfield Fund, which led a $7 million investment in teen-focused Tagged, concedes that no one has developed an ideal way to target ads around user-generated content. "At the end of the day advertisers want to find a way to do it," since teens spend so much time browsing their peers' profiles, blogs, and other dispatches.

But with something more niche-oriented like TripConnect:

�The site uses social networking in such a way that users are "directly influencing each other's purchase decisions," he notes. That's "not something you find when people are chatting about bands."

So are vertically oriented social networks better off than broader ones? The same question faces search, online shopping and even classifieds. The question is still being hammered out in those more mature industries where lots of factors weigh in, so it will be a while before a clear answer is discerned about social networking models. But if we are in a social networking bubble, an impending shakeout will get us closer to an answer.
Blog: Local Media Blog
 
posted by  Mike Boland at  07:37 | permalink | comments [0] | trackbacks [1]





page 10 of 1261 2 3 4 5 6 7 8 9 10   next pages





The Kelsey Group, 600 Executive Drive, Princeton, NJ 08540-1528
Tel: (609) 921-7200 Fax: (609) 921-2112 EMail: [email protected]
Copyright© 2005 The Kelsey Group. All Rights Reserved.